Warranties, Pricing & Policies

Warranty Policy

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For significant failures with the service, you are entitled to:

• A refund, store credit or like-for-like replacement

You are entitled to choose a refund or replacement for goods and services with major failures that can not be rectified. You are entitled to have the failure rectified in a reasonable timeframe with major goods. If this is not achievable, you are entitled to a full or partial refund.

• Carbatec offers a variety of warranties on selected Machinery Products. Please refer to the Warranty Documentation provided with your purchased product for full details, inclusions and exclusions.
• If the product you purchased included a Manufacturer's Warranty, please refer to Warranty Documentation supplied with your product. Due to differences in electricity standards, operating electrical products in a country other than Australia will void the warranty provided with the product.

Warranty Claims Process

• If you believe an item you purchased from Carbatec is faulty and covered under the provisions of the product Warranty, please bring the product back to your local Carbatec store for assessment, or if you prefer to Post the Product back, please get in touch with the Customer Service Team on 1800 658 111, who will provide you with a Returns Merchandise Authorisation (RMA) number and further instructions. If the product you have purchased is a bulky item/machinery and needs to be returned to Carbatec or one of our approved repair agents, please call our Customer Service Team on 1800 658 111 for a controlled return number using our nominated freight company.

Warranty Queries

• If you require more information about Warranties or a copy of Warranty Documentation, please contact our Warranty Administrator via our Customer Service Team at 1800 658 111.

Customers should take all reasonable safety precautions when operating products purchased from Carbatec. We (Carbatec) will not be held liable to you for any personal injury (including, without limitation, injury or death) that you may suffer or sustain directly or indirectly due to the use of products sold by us. Nor will we be liable to you in respect of any other losses arising as a result of any such personal injury.

Nothing in this disclaimer shall limit or exclude our liability for death or personal injury resulting from negligence; limit or exclude our liability for fraud or fraudulent misrepresentation; limit any of our liabilities in any way that is not permitted under applicable law; or exclude any of our liabilities that may not be excluded under applicable law.

Errors & Omissions

While we work to ensure all information on our website and printed materials are accurate and correct, occasionally, an error may occur, and goods may either be incorrectly described or incorrectly priced, in which case we will not be obliged to supply the goods at the incorrect price or at all.

Should an error be made, we will (at our discretion) cancel your order and refund the price you have paid or seek your consent to continue with the sale at the correct cost. If we cannot contact you or you do not wish to continue with the order at the right price, we will cancel your order and refund the money you have paid.

This does not affect your Statutory Rights.

Electrical Disclaimers

Carbatec supplies a broad range of electrical products; it is essential to understand that not all electrical products are identical. Electrical products each have specific electrical requirements to ensure that they operate correctly. Electrical products that are not powered correctly may malfunction and result in the following:

• Damage to the Product
• Damage to the source of the electrical current
• Electrical Fire
• Electrical shock

Information regarding the electrical requirements of your Carbatec product can be found either in the product manual, on the product badge or the Carbatec website. However, to ensure your product is compatible with your electrical system, Carbatec advises that you discuss your product's electrical requirements directly with a Licensed Electrician. Carbatec staff are not qualified or permitted to offer advice on electrical products. Carbatec will not be held responsible for any damage or potential damage to property or persons related to using a product when utilising an inappropriate electrical source. 

REMEMBER - If you are in any doubt, please call a licensed electrician.

Carbatec is committed to providing quality products and services to our customers through our retail stores and via this online shop. We value your feedback about our products, service and company. If you have feedback, please complete our Contact Form or call our Customer Care Team at 1800 658 111.